My wife, Jojie, and I went to the SSS office in Tagbilaran City the other day and had a pleasant experience there in trying to find out what happened to the ID I applied for in 2007, five years ago.
I was surprised to find they had moved to a different location, more spacious this time. The security guard who met us at the door, a young man in his thirties, escorted us to a nearby table and offered us chairs. I noticed there were around twenty people sitting in the air-conditioned hall. Quite a change from the crowded, hot office we visited before in another location.
The receptionist (not sure if this is his title) motioned to us to get nearer. He was wearing a tie and dark jacket. Upon learning about what we wanted, he pointed to the person on the other side of the room. The security guard accompanied us there. The lady in-charge was smiling while listening to us. She did not give us the impression we were bringing something for her to do - as in the days of old.
She went to a filing cabinet and then checked her computer and said I had to update information on their file so my pension could be resumed; the monthly payment was stopped in September because my file had to be updated. On my application for ID, she apologized that no notice was given to us. The reason for the five-year delay was that the machine was out of order for quite some time.
She made me fill up some forms. We had to go back to the friendly security guard because he had a table there which we could use. Jojie helped me with the forms and a lady staff, who looked quite young, assisted also by clarifying each information required.
We went back to the the lady in-charge of ID applications and she signed something and showed us where to go next for the thumb prints (digital!) and the picture taking. We sat there beside two young ladies also waiting for their turn. The friendly security guard approached us and requested the two ladies to first accomplish the required forms before they could take the queue, then he instructed me to enter the room.
A young lady who looked like a student intern or quite young staff got our forms and then encoded the information, got my thumbmarks and took my pictures. She corrected something on my accomplished form.
Back again to the receptionist wearing a tie and handed him the accomplished form. He tore a stub from it and told us two things: a) we will get our pension which was withheld for four months plus a bonus amounting to a month; and b) the ID will be mailed to me and I will get it in 6 months' time, confirming what the lady at the photo section had told us.
On our way out, the friendly security guard was there smiling at us and opening the door for a senior citizen who had transacted business with an important government office. I looked at my watch and told Jojie: "Wow, in 45 minutes, we finished our business with SSS."
SSS guys, much thanks for a pleasant experience. Keep on with the good work. Continue make us believe our country can be great again with the good deeds of government officers like you.
I was surprised to find they had moved to a different location, more spacious this time. The security guard who met us at the door, a young man in his thirties, escorted us to a nearby table and offered us chairs. I noticed there were around twenty people sitting in the air-conditioned hall. Quite a change from the crowded, hot office we visited before in another location.
The receptionist (not sure if this is his title) motioned to us to get nearer. He was wearing a tie and dark jacket. Upon learning about what we wanted, he pointed to the person on the other side of the room. The security guard accompanied us there. The lady in-charge was smiling while listening to us. She did not give us the impression we were bringing something for her to do - as in the days of old.
She went to a filing cabinet and then checked her computer and said I had to update information on their file so my pension could be resumed; the monthly payment was stopped in September because my file had to be updated. On my application for ID, she apologized that no notice was given to us. The reason for the five-year delay was that the machine was out of order for quite some time.
She made me fill up some forms. We had to go back to the friendly security guard because he had a table there which we could use. Jojie helped me with the forms and a lady staff, who looked quite young, assisted also by clarifying each information required.
We went back to the the lady in-charge of ID applications and she signed something and showed us where to go next for the thumb prints (digital!) and the picture taking. We sat there beside two young ladies also waiting for their turn. The friendly security guard approached us and requested the two ladies to first accomplish the required forms before they could take the queue, then he instructed me to enter the room.
A young lady who looked like a student intern or quite young staff got our forms and then encoded the information, got my thumbmarks and took my pictures. She corrected something on my accomplished form.
Back again to the receptionist wearing a tie and handed him the accomplished form. He tore a stub from it and told us two things: a) we will get our pension which was withheld for four months plus a bonus amounting to a month; and b) the ID will be mailed to me and I will get it in 6 months' time, confirming what the lady at the photo section had told us.
On our way out, the friendly security guard was there smiling at us and opening the door for a senior citizen who had transacted business with an important government office. I looked at my watch and told Jojie: "Wow, in 45 minutes, we finished our business with SSS."
SSS guys, much thanks for a pleasant experience. Keep on with the good work. Continue make us believe our country can be great again with the good deeds of government officers like you.
No comments:
Post a Comment